Punters may, at any time, request temporary or permanent exclusion from our Service. The self-exclusion options available are:
- Brief break / Cooling-Off: the account is suspended for at least: 24 hours
- Temporary Suspension: the account is suspended for at least: 1 month
- Self-Exclusion: the account is suspended for at least: 6 months
- Permanent Self-Exclusion: the account is permanently closed and punter will not be allowed to re-open it
Self-exclusion is a legislated programme where a player may wish to exclude himself/herself from gambling activities. In terms of the legislation anyone can apply for self-exclusion. An individual that is excluded from gambling activities cannot take part in any gambling activity for a period of 6 months. During this period of exclusion, an individual that is excluded is offered counseling and support through the National Responsible Gambling Programme (NRGP).
Request for self-exclusion
A request for exclusion can be obtained from the Gauteng Gambling Board or downloaded from here:
Non-compliance with self-exclusion
It is the responsibility or the player who requested to be excluded from participating in gambling to ensure that he or she complies with the terms of the self-exclusion. In case of non-compliance the punter may be denied access to gambling and in certain circumstances in addition a charge of trespassing.
Upliftment of the self-exclusion order
Requests for upliftment of the self-exclusion order will only be considered once the self-exclusion order has been in force for a period of 6 months and the player proves that he or she has attended counseling sessions with one of the NRGP’s Treatment Professionals.
The Self Exclusion sessions are free to the user to register for the NRGP’s sessions. Contact the NRGP on 0800 006 008 or email email@example.com
To request a cooling-off or temporary suspension, punters are asked to complete this form (https://www.ggb.org.za/assets/files/Self-exclusion-form-2018.pdf) and send an email to firstname.lastname@example.org Once we receive the complete form, we'll verify telephonically with the player that all the application details are correct. Measures will be taken by Playbet to restrict gaming activity related to suspended accounts until the suspension period expires.
In the case of a permanent self-exclusion request, we will contact the account holder with a view to returning any remaining funds held in the account balance, less bonus money. Upon the self-exclusion period expiring, the account will not automatically be re-activated.
NOTE: The account may only be considered for re-activation by us upon a Customer's own request (contact must be either by telephone or in person) and may only come into effect after a 24-hour cooling-off period has been instituted.
Not sure if you have a gambling problem? Do this test: Are you a punter or a gambler?
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